KIGALI INTERNATIONAL AIRPORT FEEDBACK FORM
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Check-in Experience
Excellent
Good
Average
Poor
Very Poor
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Security Screening Experience
Excellent
Good
Average
Poor
Very Poor
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Arrival imigration Experience
Excellent
Good
Average
Poor
Very Poor
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Customer care Experience
Excellent
Good
Average
Poor
Very Poor
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Airport Cleanliness Experience
Excellent
Good
Average
Poor
Very Poor
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Shopping Facilities Experience
Excellent
Good
Average
Poor
Very Poor
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Foods and Beverage Experience
Excellent
Good
Average
Poor
Very Poor
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Bank and ATM service at KIA
Excellent
Good
Average
Poor
Very Poor
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MUMAPA shop services Experience
Excellent
Good
Average
Poor
Very Poor
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UZZURI shop services Experience
Excellent
Good
Average
Poor
Very Poor
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MTN services Experience
Excellent
Good
Average
Poor
Very Poor
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Customs services Expirience
Excellent
Good
Average
Poor
Very Poor
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Car parking services Exprience
Excellent
Good
Average
Poor
Very Poor
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Auto pay machine and parking services Experience
Excellent
Good
Average
Poor
Very Poor
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Trolleys services Experience
Excellent
Good
Average
Poor
Very Poor
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Flamingo Duty free shop Experience
Excellent
Good
Average
Poor
Very Poor
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Viva Duty free shop Experience
Excellent
Good
Average
Poor
Very Poor
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Bourbon coffee services Experience
Excellent
Good
Average
Poor
Very Poor
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Pearl lounge services Experience
Excellent
Good
Average
Poor
Very Poor
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VIP lounge services Experience
Excellent
Good
Average
Poor
Very Poor
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REMA services Experience
Excellent
Good
Average
Poor
Very Poor
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SG enterprises services Experience
Excellent
Good
Average
Poor
Very Poor
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Arrival Baggage Services Experience
Excellent
Good
Average
Poor
Very Poor
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Transit Area Duty Free Experience
Excellent
Good
Average
Poor
Very Poor
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Ubuntu Library
Excellent
Good
Average
Poor
Very Poor
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Monaco
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New Caledonia
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Spain
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Sudan
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Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Togo
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Turkey
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